We will only accept unused, unworn, in original packaging, with all original packaging materials (shoe horns, shoe bags, etc.), re-sellable merchandise for exchange or refund, when received by us within 30 days of the original shipping date to you.

If the merchandise is not returned to us within 30 days according to above guidelines, it is considered a FINAL SALE.

All returns must be pre-authorized. An authorization code can be obtained by e-mailing us at CustomerService@MOsneakers.com or by calling Customer Service at 1-888-213-8035. In the e-mail please specify the purchase date, the item and the reason for the return or exchange. Merchandise returned without authorization number will be refused.

Please note that freight must be pre-paid and for your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. The return authorization number must be clearly marked on the outside of the shipping carton.  We will not be responsible for packages that are lost or damaged when returned to us by a customer.

Please include a copy of the receipt and a note stating what would like us to do, exchange or refund. 

All returns should be sent to:

Mantwel, Inc.
Returns Department 
88 Delancey Street
New York, NY 10002

Upon reception and satisfactory examination of returned merchandise, a refund or an exchange will be issued to the customer.

Refunds

No freight charges or return freight charges are refundable for any reason.

Credit card payments will be credited to the card used for the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.

Prepaid and Western Union Money Transfer purchases will be refunded by a company check. The check will be issued to the name and sent to the address used in the original purchase. Allow 10-14 days for the check to arrive.